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Frequently Asked Questions (FAQs)


We offer a wide range of vehicles, including cars, vans, trucks, and refrigerated vehicles. Whether you need a vehicle for personal use, business, or continental travel, we’ve got you covered.


Yes, we specialise in continental vehicle hire, providing vehicles that are fully compliant with European travel requirements. Contact us for competitive rates and more details.


The minimum age to hire a vehicle from BLVH is 25 years old. All drivers must hold a valid driving licence and meet our insurance requirements.


You’ll need to bring your driving licence, a valid form of ID (such as a passport), and proof of address dated within the last three months. If you’re adding additional drivers, they must also bring their licences and ID.


If you need to cancel your booking, please contact us as soon as possible. Cancellation policies may vary depending on the hire period, so we recommend reviewing our terms and conditions or contacting our team for assistance.


Our vehicles come with a mileage allowance, which varies depending on the hire agreement. Additional mileage is charged at a fixed rate. Please contact us for specific details about your hire.


All our vehicles are covered by a 24/7 breakdown assistance service. In the unlikely event of a breakdown, contact the number provided in your hire agreement, and we’ll ensure you’re back on the road as quickly as possible.


Yes, we offer an out-of-hours return service for your convenience. Please let us know in advance if you plan to return the vehicle outside of our standard opening hours.


Yes, we provide flexible long-term hire options for cars, vans, trucks, and refrigerated vehicles. Whether you need a vehicle for a few weeks or several months, we can tailor a package to suit your needs.


Yes, you can add up to three additional drivers to your hire agreement for a fixed charge of £10 per driver. All additional drivers must visit the branch in person with their driving licences for authorisation.


The Collision Damage Waiver (CDW) reduces your financial liability in the event of damage to the vehicle. It is included in our hire agreements, but excess charges may still apply. Contact us for more details about CDW and excess terms.


If you return the vehicle after the agreed hire period, additional charges may apply. We recommend contacting us as soon as possible if you anticipate a delay in returning the vehicle.